"Shared Well Management Made Simple."
“Welcome to: Simple Well Management Where We Make Your Life a Little Easier.” Prepare an annual maintenance report. Inspect the water. Verify the stability of the water pressure, depth. File the paperwork when there is a change of ownership. Verify overall compliance. Let well share users know if/when a repair is imminent. Audit the bank account.
Keep all of your well information in one place. All members of the shared well have access to the well records.
From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.